Cancellation & Refund Policy

Last Updated: August 2026

1. Cancellation Timeline & Refund Schedule

More than 72 hours before scheduled delivery: 100% full refund of all advance booking payments, minus standard payment gateway transaction fees if applicable.
Between 24 and 72 hours before scheduled delivery: 50% refund of the advance booking amount, or option to convert 100% into a future rental credit valid for 12 months.
Less than 24 hours before delivery or No-Show: Non-refundable. The advance deposit is retained to cover vehicle preparation and scheduling hold costs.
Failure to present valid legal driving licence or documents at handover: Non-refundable.

100% Refundable: Security deposits are refunded in full upon vehicle return and inspection.
Release Timeline: Security deposits are released within 14 to 21 business days after return.
Reason for 14-Day Timeline: Dubai RTA traffic fines, speed camera tickets, and Salik electronic toll records take 7 to 14 days to be processed and posted in the official UAE government system.
Deductions: Deductions from the deposit are strictly limited to verified traffic violations, Salik tolls (charged according to the applicable official toll rate plus stated administration fee), missing fuel, or accidental vehicle damage.

Flight Delays / Cancellations: In the event of verified flight cancellations, delays, or emergency schedule changes by airlines arriving at Dubai (DXB/DWC), renters may reschedule their booking free of charge with official airline proof.
Medical Emergencies: In verifiable medical emergencies with official documentation, Royal Star Luxury allows 100% credit transfer to any future booking date.

Advance Notice: Changes to rental dates, vehicle model, or delivery location must be requested at least 24 hours prior to the original scheduled handover.
Availability: Modifications are subject to vehicle availability and applicable seasonal rate adjustments.

Original Payment Method: Approved refunds are credited back to the original method of payment (credit card, bank transfer, or original payment gateway).
Processing Time: Funds typically reflect in your bank account within 3 to 7 business days after processing.

To request a cancellation or modification, contact our 24/7 VIP Concierge team: