Privacy Policy
Last Updated: August 2026
1. Personal Data We Collect
When you engage our luxury vehicle rental services, we may collect the following personal and financial information:
- Full legal name, date of birth, and nationality.
- Contact details including email address, mobile phone number, and residential address.
- Identification and licensing: copies of passport, entry visa, national driving license, and International Driving Permit (IDP).
- Payment & billing information: credit card details for pre-authorizations, bank details, or transaction receipts (processed via secure PCI-DSS encrypted payment gateways).
2. Purpose of Data Collection & Processing
We process your personal information strictly for legitimate commercial and regulatory purposes:
- Processing and executing vehicle rental reservations and confirmations.
- Identity verification and fraud prevention in accordance with UAE safety laws.
- Compliance with Dubai RTA (Roads and Transport Authority) regulations and UAE police requirements.
- Managing traffic fines, Salik toll payments, and security deposit reconciliations.
3. Data Security & Storage
- All sensitive customer records and identification documents are stored on secure, encrypted servers with strict multi-factor authentication.
- Credit card and payment credentials are never stored in raw text on our servers and are handled exclusively through certified tier-1 payment gateways.
- Access to your personal data is restricted strictly to authorized operations personnel.
4. Third-Party Disclosures
- We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
- Your information may only be shared with authorized UAE government bodies (Dubai Police, RTA) or our licensed insurance partners solely for insurance validation and legal compliance.
5. Data Retention Period
- Your data is retained only for as long as necessary to fulfill the rental contract and comply with UAE legal, tax, and audit obligations.
- When no longer required, identification copies and records are permanently and securely deleted.
6. Your Rights & Inquiries
Under applicable data protection laws, you have the right to request access to, correction of, or deletion of your personal records. For inquiries, contact:
- Email: habib@royalstarluxuycr.com
- Phone: +971-55-3256951